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Frequently Asked Questions About
Ebooks
I have collected answers
to the most common questions related to ordering,
opening, reading and downloading Ebooks.
To find out more
about your Windows PC, check out our Newbie
tutorials, Tips and tricks section.
If you should
have any other questions please don't hesitate to
use the form
to contact me.
What exactly is an Ebook?
Ebooks are created with a special software program.
They can be
read on a a PC or Macintosh and/or printed out on
paper.
This
makes
Ebooks, reports, or any other information products
interactive. Most
Ebooks contain links that can be clicked, and that
lead to web sites
or downloadable files/programs/software.
Ebooks can be delivered instantly and at no cost via
a direct download
or as an attachment to an email message.
There are a few
different Ebook formats, but the most used are .PDF
files and .EXE files. .EXE files can not be read on
a Mac, only on a
Windows based PC, with
Internet Explorer installed.
How do I
download and read an Ebook?
When you land on a thank-you or download page, you
just click the
download link for the Ebook file. This will launch a
'Save as...' dialog
box in your web browser. You only need to select a
folder (directory)
on your system to save the file in. Once the Ebook
file is downloaded,
go to the folder where you saved the Ebook and
double-click the
icon to start reading your book.
Why is an Ebook
packed in a .ZIP file, and how do I open a
.ZIP file?
Ebooks can be resized (or compressed) with Winzip.
This makes the
file smaller to download. If you download a .zip
file, you'll need to
have a copy of WinZip to open the file. You can
download a free
version of WinZip
here.
Once you've downloaded the ZIP file, just
double-click the icon to open
it. Select all the files in the WinZip window, click
'Extract', and select a
folder on your system to extract the file(s) to. Go
to that folder and
double-click the icon to open the file(s).
I downloaded an .EXE Ebook but
I get an error message when
I try to open it.
Note that .EXE formatted Ebooks
are compatible
with Windows 95, 98,
NT, ME, 2000 and XP -with Internet Explorer. If your
PC doesn't have
Windows installed, then that's most likely the cause
of the problem.
If you do have
Windows installed, but the .EXE file still doesn't
work, then
it may be because you have the Windows XP Service
Pack 2 installed.
There's an easy way to solve this problem with the .EXE
Ebook fix tool.
It's free for you to download from here:
http://www.ebooks-made-easy.com/ebookfix.htm
What kind of payment
methods do you accept?
Secure online payments can be made with
Paypal, or via Clickbank, with
the following credit-cards:
Visa, MasterCard, American
Express, Discover,
Eurocard, Visa-Debit, MasterCard-Debit, and Novus.
We can also accept
Electronic Check payments from US customers.
To
pay with an Electronic Check, simply click the order
link on the Clickbank
sales page and then select the option 'No Credit
Card? Click here to pay
by online check'.
ClickBank is a respected third-party billing
processor that handles all
credit-card payments.
What
about your refund policy?
It can happen that you aren't satisfied with your
purchase. In this case,
you can get a full 100% refund. Simply use the form
above within the
time-frame of the guarantee, asking for the refund
and including your
name, email address and order number.
How and when do I
receive an Ebook that I ordered?
Once your payment has been made, you'll be
re-directed to a private
web page where your Ebook(s) will be ready for
immediate download.
You'll find complete instructions on the download
page itself. In case
of any problems or difficulties, just use the form
above, and I'll get back
to you within 24-48 hours.
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